(Aug-2025) CIS-ITSM Exam Dumps Contains FREE Real Quesions from the Actual Exam [Q15-Q33]

NO.15 A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

NO.16 Users who approve changes require ServiceNow license unless they do the approval through email.

NO.17 Field Decorations are controlled by the “ref_contributions” attribute.

NO.18

Consider the above trigger intended to assign the Account to the manager of the Account’s region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

NO.19 Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options

NO.20 Technical workshop and process workshop can be combined in one workshop.

NO.21 Once the change request’s state changes to “Review”, the user should fill the mandatory fields in the review form.

NO.22 Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?

NO.23 Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

NO.24 Which of the following is NOT a method for creating Knowledge Articles within ServiceNow?

NO.25 The “Assigned to me” button will validate if the current user is a member of the Assignment Group.

NO.26 When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?

NO.27 What are key relationships between Change and Problem records?
Choose 2 answers

NO.28 A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

NO.29 When the Change Management – Risk Management plugin is enabled, which of

NO.30 By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

NO.31 Which of the following components can be turned on or off in the Service Catalog Cart Layout?

NO.32 Which type of record may be used to initiate the process to deploy a fix to an incident?

NO.33 Which platform role can create service portfolios and taxonomy nodes?