[Q24-Q46] 2026 Verified ITIL-4-BRM dumps Q&As on your Peoplecert ITIL Exam Questions Certain Success!

QUESTION 24
Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?

QUESTION 25
What key question should be asked when verifying and adjusting a business relationship model?

QUESTION 26
What is the LOWEST level at which capability criteria related to practice automation is typically defined?

QUESTION 27
Which is an example of an approach to managing a business relationship in a clear domain?

QUESTION 28
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

QUESTION 29
Which of the following describes a value stream?

QUESTION 30
What is an output of the ‘managing business relationship journeys’ process?

QUESTION 31
Which is an example of an approach to managing a business relationship in a clear domain?

QUESTION 32
Which skill requires a business relationship manager to be introspective and understand their own behavior?

QUESTION 33
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization’s users
2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

QUESTION 34
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

QUESTION 35
Which is an example of the ‘Prepare the team’ step of Gemba walks?

QUESTION 36
A small organization’s problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
“Where do we want to be?” step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once

QUESTION 37
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

QUESTION 38
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

QUESTION 39
In the context of the “business relationship management” practice, which statement is CORRECT?

QUESTION 40
Which is an example of the ‘Prepare the team’ step of Gemba walks?