ITILFND_V4 Practice Exam Tests Latest Updated on Oct-2026 [Q128-Q142]

Q128. What includes governance as a component?

Q129. Which is an example of a service request?

Q130. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

Q131. Which skill is required by the ‘service level management’ practice?

Q132. Which statement about the ‘incident management’ practice is CORRECT?

Q133. An SLA is a service level agreement. Which describes the ‘watermelon SLA’ effect?

Q134. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization’s specific circumstances?

Q135. Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?

Q136. Which is handled as a service request?

Q137. What is the PRIMARY use of a change schedule?

Q138. Where are the details of the required performance outcomes of a service defined?

Q139. Which is a description of service provision?

Q140. Which of the following can be used to access service desks?

Q141. Which is NOT a sub-process of capacity management?

Q142. When applying the ‘collaborate and promote visibility’ principle to an organization’s initiative, which is NOT a necessary action?