Latest GCP-GC-ADM Exam Real Tests Free Updated Today [Q23-Q46]

NO.23 What would you select from the Admin>Outbound Dialing menu to create a new campaign?

NO.24 Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

NO.25 Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

NO.26 Where are Genesys Cloud call recordings stored?

NO.27 Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

NO.28 What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

NO.29 If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

NO.30 What is a DNC list?

NO.31 Which of the following media types can be selected when creating a report? (Choose three.)

NO.32 Which definition matches the ACD Evaluation Method Best Available Skills?

NO.33 What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

NO.34 Which definition matches the After Call Work option Mandatory, Discretionary?

NO.35 Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

NO.36 What does it imply when a campaign does not dial a list of telephone numbers?

NO.37 Which of the following options are used when scheduling a report? (Choose three.)

NO.38 Which of the following components can be added to scripts? (Choose all that applies.)

NO.39 Which definition matches the After Call Work option Optional?

NO.40 What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

NO.41 What is the purpose of the Wrap-up code mappings?

NO.42 Which dialing mode allows the agent to see customer information before dialing?

NO.43 Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

NO.44 Why must you create queues for ACD functionality to work?

NO.45 What two options are available to create a customized user role?

NO.46 Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?