Actual 820-605 Exam Recently Updated Questions with Free Demo [Q14-Q38]

NEW QUESTION 14
You notice a decline over time in your customer’s usage of your product.
Which action do you consider?

NEW QUESTION 15
In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?

NEW QUESTION 16
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

NEW QUESTION 17
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

NEW QUESTION 18
What is the best reason for documenting your customer’s success?

NEW QUESTION 19
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

NEW QUESTION 20
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

NEW QUESTION 21
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

NEW QUESTION 22
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

NEW QUESTION 23
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

NEW QUESTION 24
What are two drivers for Customer Success? (Chooser two)

NEW QUESTION 25
Which element of the renewal risk analysis is associated with a customer’s requests to maintain existing pricing?

NEW QUESTION 26
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

NEW QUESTION 27
Refer to the exhibit.

Which role is accountable for the Develop and validate Success Plan update activity?

NEW QUESTION 28
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

NEW QUESTION 29
Which type of information should be captured during the first customer engagement?

NEW QUESTION 30
Which scenario represents a use case expand opportunity?

NEW QUESTION 31
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

NEW QUESTION 32
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

NEW QUESTION 33
Which two actions are in adoption campaign? (Choose two.)

NEW QUESTION 34
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

NEW QUESTION 35
Which perspectives are covered in a balanced scorecard?

NEW QUESTION 36
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

NEW QUESTION 37
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

NEW QUESTION 38
Which two actions are critical when communicating with executives? (Choose two.)