[Oct-2026] Updated and Accurate ITIL-4-HVIT Questions & Answers for passing the exam Quickly [Q52-Q68]

QUESTION 52
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to ‘service design’.
Which is the BEST improvement activity?

QUESTION 53
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization’s mobile application.
What are the software robots an example of?

QUESTION 54
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the ‘deployment management’ practice be utilized to minimize these delays?

QUESTION 55
An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

QUESTION 56
How can a service provider BEST improve its use of the ‘capacity and performance management’ practice to achieve more ‘resilient operations’?

QUESTION 57
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

QUESTION 58
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

QUESTION 59
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

QUESTION 60
To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

QUESTION 61
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

QUESTION 62
An organization wants to reduce the time it takes to deliver products to its customers.
How would the ‘service validation and testing’ practice contribute to this objective?

QUESTION 63
A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live ‘point of sale’ service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?

QUESTION 64
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

QUESTION 65
An organization wants to improve its continuous integration capabilities.
In this context, what would the ‘service validation and testing’ practice recommend?Automated testing

QUESTION 66
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

QUESTION 67
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?

QUESTION 68
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?