[Full-Version] 2024 Updated ITIL Study Guide ITIL-4-Foundation Dumps Questions [Q137-Q158]

QUESTION 137
Which is NOT a key focus of the ‘information and technology’ dimension?

QUESTION 138
Which is an objective of the design coordination process?

QUESTION 139
What can a service remove from the consumer and impose on the consumer?

QUESTION 140
Which statement about problems is CORRECT?

QUESTION 141
Which is included in the purpose of the ‘improve’ value chain activity?

QUESTION 142
Which is a key element of the ‘think and work holistically’ guiding principle?

QUESTION 143
A good way to apply the ITIL guiding principle ‘keep it simple and practical’ is to:

QUESTION 144
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

QUESTION 145
Which is the MOST LIKELY way of resolving major incidents?

QUESTION 146
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

QUESTION 147
Which of the four dimensions focuses or managing data in compliance with industry regulations?

QUESTION 148
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

QUESTION 149
Which term is used to describe removing something that could have an effect on a service?

QUESTION 150
An SLA is a service level agreement.
Which describes the ‘watermelon SLA’ effect?

QUESTION 151
What is the definition of warranty?

QUESTION 152
What are ‘engage’, ‘plan’ and ‘improve’ examples of?

QUESTION 153
What are the three phases of ‘problem management’?

QUESTION 154
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

QUESTION 155
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

QUESTION 156
What is MOST LIKELY to be handled as a service request?

QUESTION 157
Which statement about service offerings is CORRECT?

QUESTION 158
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?